FAQs
Answers to your Questions
What services does InfoWerks offer?
InfoWerks offers specialized healthcare data management solutions, including:
- Data conversions between healthcare software systems
- Secure data archiving
- Healthcare data analytics
- Custom data solutions
- REMS and Central Prescriber support
We serve hospitals, pharmacies, and healthcare organizations nationwide.
How long does a data conversion project usually take?
Timelines may vary based on the complexity and specific needs of the project. Our team works to ensure a smooth transition with minimal disruption to your operations. Most data conversion projects take approximately 2-8 weeks* pending on scope
How does InfoWerks ensure the security of my healthcare data?
We fully comply with all healthcare data protection regulations to keep your sensitive information safe and secure.
Which healthcare software systems do InfoWerks support?
We work with a wide range of leading EHR/EMR and pharmacy management systems, including:
- Epic
- SRS
- QS/1
- Digital Rx
- PrimeRx
- And many other industry-standard platforms
Our team can support both widely used and specialized systems to meet your organization’s needs.
What sets InfoWerks apart from other data management companies?
With over 28 years of experience, InfoWerks has served more than 35,000 healthcare facilities nationwide. Our high customer retention rate reflects our dedication to quality and service. We combine deep technical expertise with a people-first approach, ensuring accurate data handling and outstanding customer support.
How does InfoWerks ensure data integrity during a conversion?
We follow a proven methodology to maintain data accuracy and reliability, which includes:
- Comprehensive data validation
- Multiple quality control checkpoints
- Detailed documentation
- Thorough pre-launch testing
- Post-conversion support
These steps help ensure a seamless and accurate data transition.
Can InfoWerks help me access historical data after switching systems?
Yes. Our data archiving solutions ensure you retain secure, reliable access to historical records even after a system change. We provide intuitive, user-friendly tools to retrieve past data whenever you need it.
How do I get started with InfoWerks?
Getting started is simple:
- Contact our team
- Schedule a consultation
- Discuss your specific data management needs
- Receive a customized solution proposal
We’re here to guide you every step of the way.
What are the benefits of using Private Servers and Single Sign-On (SSO) with InfoWerks?
Our Private Server and SSO options offer several advantages, including:
- Enhanced data separation for increased security
- Customizable features tailored to your needs
- Priority support with dedicated service-level agreements
- Faster disaster recovery capabilities
- Flexibility to host in different environments
These benefits help ensure a secure, efficient, and reliable experience.
How long will it take to receive my images?
Delivery typically takes between 3 days and 3 weeks from the moment we receive your image files. The timeline depends on factors such as image size, paperwork, and the source vendor.
What does the pharmaceutical data conversion process involve?
Our pharmaceutical data conversion process is thorough and designed to ensure accuracy and compliance. It typically includes:
- Initial assessment of your current data and systems
- Data extraction and mapping to the new system format
- Comprehensive data validation and quality checks
- Test conversions to identify and resolve issues
- Final data migration and thorough post-conversion testing
- Ongoing support to address any questions or adjustments
This structured approach helps guarantee a smooth transition with minimal disruption to your operations.
What do you need from me to get started?
The specific requirements depend on the vendor and the type of service you need—whether it’s data conversion, archiving, imaging, or analytics. Generally, we’ll need access to your existing data, relevant system details, and any necessary permissions or documentation. Our team will guide you through the exact information and materials needed for your particular project to ensure a smooth start.
How does InfoWerks structure its pricing?
Pricing varies based on the scope of the project, the vendor involved, and specific service requirements. For example, if your current system uses vendors like Rx30, additional fees from those vendors or data divestiture charges may apply during the conversion process. We work closely with you to provide a clear, customized pricing estimate tailored to your needs.
Why is my current vendor asking for additional fees?
In some cases, your current vendor may have a policy that requires a fee to be paid before they will release your data to a third party like InfoWerks. These charges, often referred to as data extraction or divestiture fees, are set by the vendor and are outside of our control. If you have questions about these fees, we recommend reaching out directly to your current vendor for clarification.
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